Delivery & Returns

 

Corston products are held in stock in our Wiltshire warehouse.  When an order is confirmed and paid, we assemble and pack it.  Orders usually take 2-3 days from order confirmation to delivery.

We aim to dispatch all orders the same day they are received or within 24 hours.  Antique brass products require additional time overnight to apply and set the finish.

Orders placed after 12pm on a Friday, weekends or during bank holidays will be dispatched on the following working day.

All UK orders are sent on a next day express service with DPD or Fedex.  You will receive an email or txt message with tracking details on it where the delivery can be managed.

Corston and our delivery partners are responsible for delivering the order to the address on the order. Due to Covid-19, deliveries are often contactless.  Under normal circumstances a signature is required.

7 Days after the order is shown as delivered, it is accepted by the customer as fully complete and received.  Corston does not take any responsibility for claims of loss after this time.

In rare circumstances where a product is out of stock, the website will allow the order to be placed. We will show the expected delay at checkout and have an expected stock date on the product pages.  We will work to get the product to you as fast as we can.

For delivery to Europe, it can take between 3-5 working days from dispatch. For delivery to other international countries, it can take between 5-10 working days from dispatch.

  • UK Delivery cost is £6 for orders £1-£99
  • UK Delivery cost is £10 for orders £100-499
  • UK Delivery cost is £20 for orders £500+
  • European Delivery cost is £30 for orders £1-199
  • European Delivery cost is £60 for orders £200-999
  • European orders over £1000 will be quoted at cost
  • Worldwide Delivery cost is £30 for orders £1-199
  • Worldwide Delivery cost is £80 for orders £200-999
  • Worldwide orders over £1000 will be quoted at cost

Returns

If you have any problems with your order, please get in touch with us to help resolve it. Contact Us

If you are not completely satisfied with your purchase, you can return un-wanted products. Returns must be made within 60 days of the delivery date. Please find our returns form here.

To get a full refund the products must be in their original packaging and in a resell able condition.  Deductions will be made for missing, installed or damaged components.

Trade orders returned after 30 days of delivery will attract a 10% restocking fee.

Unfortunately we cannot accept returns after 60 days.  Beyond this time the products will not be accepted and they will be returned to you.

Delivery signatures are not being used during Covid-19, so it is important to choose a carrier that can provide photo evidence of packages arriving back to Corston. We recommend the following carriers; Parcel Force, TNT, DPD and UPS.  We do not accept liability for packages showing as returned without photo evidence.