FAQs

Is your website secure? +-

Yes - our website is powered by Shopify, one of the biggest and most trusted ecommerce platforms.
All our payments are processed securely via PayPal or Stripe, so you can be sure your money is safe.

How are orders sent out? +-

Your items will leave our workshop shortly after you place your order.
We send out all our UK orders with DPD or FedEx on a next day delivery service.

What happens when I place an order? +-

You’ll receive a confirmation email as soon as you place your order.
Once your items have been dispatched, we’ll send another email with a tracking link so you can follow your parcel from door-to-door.

When will I receive my order? +-

All UK orders placed before 1pm are usually processed the same day and should arrive within 48 hours, so you shouldn’t be waiting long.

How do I fit my items? +-

You can see and print out instructions from the support page.
Our products can be fitted by anyone proficient in DIY, but just give us a shout if you have any questions.

Can I see the products before I buy? +-

To get a real feel for the quality of our products, you can buy samples here.
Or you can see our products on display at the Chelsea Harbour Design Centre in London. Find us at showcase unit 2N19 on the second floor of the North Dome.

When did the company launch? +-

We spent two years researching, designing and developing before we launched in September 2019.
Since then we’ve not stopped. We’re always developing the next line of products and entering new markets.

Who's behind Corston? +-

We started as a small team of product and digital designers from the interiors industry.
Now two years on, we’ve grown massively and are always on the lookout for new talent.

How can I return unwanted items? +-

If there’s a problem, please let us know. We’ll do all we can to sort things out quickly.
You can return any Corston product within 60 days. When you do, just include this returns form.