FAQs

If you’re unable to find the answer to your question
please email us at hi@corston.com.

General FAQs

Hardware

Switches & Sockets

Lighting

Is your website secure? +-

Yes - our website is powered by Shopify, one of the biggest and most trusted ecommerce platforms.
All our payments are processed securely via PayPal or Stripe, so you can be sure your money is safe.

How are orders sent out? +-

Your items will leave our workshop shortly after you place your order.
We send out all our UK orders with DPD or FedEx on a next day delivery service.

What happens when I place an order? +-

You’ll receive a confirmation email as soon as you place your order.
Once your items have been dispatched, we’ll send another email with a tracking link so you can follow your parcel from door-to-door.

When will I receive my order? +-

Your order will usually be dispatched within 3-5 working days. Our Antique Brass products are hand finished to order, so they can take a little longer – but they'll still be sent out quickly.

How do I fit my items? +-

You can see and print out instructions from the support page.
All Corston electrical products should be installed by a qualified electrician.

Can I see the products before I buy? +-

To get a real feel for the quality of our products, you can buy samples here.
Or you can see our products on display at the Chelsea Harbour Design Centre in London.

When did the company launch? +-

We spent two years researching, designing and developing before we launched in September 2019.
Since then we’ve not stopped. We’re always developing the next line of products and entering new markets.

Who's behind Corston? +-

We started as a small team of product and digital designers from the interiors industry.
We’ve grown massively since, and are always on the lookout for new talent.

How can I return unwanted items? +-

If there’s a problem, please let us know. We’ll do all we can to sort things out quickly. You can return any Corston items, including product samples within 60 days. When you do, please click here. Take a look at our Terms & Conditions to be sure your return meets our criteria.

If you have a trade account with us, a 10% restocking fee will now be applied against the original sales value to cover re-polishing, inspecting, and packaging costs.

Can I amend or cancel my order? +-

If you change your mind or need to amend your order, we can only do this within a two hour window. After this time, our team will already be working hard to finish your items.

Can Corston handles be used outside? +-

Yes - our handles are made from solid brass, so they can be used outside.
Just remember the weather may speed up the aging process depending on what finish you go for.

Do Corston door handles come in pairs? +-

Yes – we sell all our door handles and knobs in pairs.

Do Corston shelf brackets come in pairs? +-

Our shelf brackets are all sold individually.
They'll support 40kg per bracket.

Which latch strength should be used with which handle? +-

Our sprung handles can be used with any latch.
If you opt for our unsprung option instead, a strong latch will work best with our lever handles to prevent drooping. You can use a lighter latch with our doorknobs to ensure they're easy to turn.

How do I install Corston hardware? +-

You can see and print out instructions from the support page.
Our hardware products can be fitted by anyone proficient in DIY, but just give us a shout if you have any questions.

Can I create a custom switch arrangement? +-

Yes – we sell individual components which you can find under the Switches and Sockets tab at the top of the page.
For help with creating your own combinations, just give us a call.

Do I need to use Corston back boxes for your electrical products? +-

Yes, you must use our bespoke back boxes with all Corston switches and sockets. It's the only way you'll achieve a flush fit.

How do I install Corston electrical products? +-

You can see and print out instructions from the support page.
All Corston electrical products should be installed by a qualified electrician."

How do I install Corston Clear Switches and Sockets? +-

Our clear switches and sockets come with backing paper that you can either paint, or use as a wallpaper template.
When you're happy with your chosen look, secure the clear front plate over the backing paper to conceal the wires.
All Corston electrical products should be installed by a qualified electrician.

What's the difference between the Baylis and Perryn spotlights? +-

Our Perryn spotlights are made for plasterboard ceilings and walls, as the electrical fittings need to sit in a hollow space.
Whereas the Baylis spotlights are surface mounted, so they’re suitable for anywhere.
If you're still unsure, our team will be happy to help you out.

How do I install Corston lighting products? +-