Terms & Conditions

Corston products and components are held in stock in our workshop.  When we receive an order, it enters our production flow to apply finishes, assemble, pick and pack. This process takes 3-5 days from order confirmation to delivery.  Antique Brass orders take 8-10 days, as they have a longer finishing process where the colour cures and waxes are applied. 

DPD, UPS or FedEx deliver UK orders.  You will receive an email or text message with tracking information, where you can manage your delivery. Corston and our delivery partners are responsible for delivering the order to the address listed.  Due to COVID-19, deliveries are often contactless.  Under normal circumstances, a signature is required. 7 days after an order is shown as delivered, it is accepted by the customer as fully complete and received.  Corston does not take any responsibility for claims of loss after this time.

In rare circumstances where a product is out of stock, the website will allow the order to be placed.  The delay will be displayed at checkout, and an expected stock date will be given on product pages.  We will work to get the product to you as fast as we can.

For deliveries to Europe, it can take between 5-8 working days from dispatch with UPS.  Delivery to countries outside of Europe can take between 5-10 working days from dispatch.

Editing & Cancelling orders
We allow 2 hours after an order is placed to allow cancellation.  If you would like to cancel an order, get in touch with us by phone or email.  After this time, the order enters our production flow to apply finishes, assemble, pick and pack as fast as possible. 

We are unable to edit an order.  If there is a mistake with an order, it can be cancelled up to 2 hours after placing it.  A new order can then be made with the corrected items.  After 2 hours, the order is in the production system and is being made for you.

Delivery costs

  • UK Delivery cost is £6 for orders £1-£99
  • UK Delivery cost is £10 for orders £100-499
  • UK Delivery cost is £20 for orders £500+
  • European Delivery cost is £30 for orders £1-199
  • European Delivery cost is £60 for orders £200-999
  • European orders over £1000 will be quoted at cost
  • Worldwide Delivery cost is £30 for orders £1-199
  • Worldwide Delivery cost is £80 for orders £200-999
  • Worldwide orders over £1000 will be quoted at cost

If you have a problem with your order, please get in touch and we will do out best to help resolve it. Contact UsIf you are not completely satisfied with your purchase, you can make a return within 60 days of the delivery date. Please find our returns form herePlease kindly ensure you include a copy of the returns form within the returns box. This will allow our returns department to process your return quickly and efficiently. If you do not have access to a printer please use the original packing slip provided. To get a full refund, the products must be in their original packaging and in a resalable condition.  Deductions will be made for missing, installed or damaged components.

Trade orders returned after 30 days of delivery will attract a 10% restocking fee. Unfortunately, we cannot accept returns after 60 days.  Beyond this time, the products will not be accepted and they will be returned to you.

Delivery signatures are not being used during COVID-19, so it is important to choose a courier that can provide photo evidence of packages arriving back to Corston.  We recommend the following couriers; Parcel Force, TNT, DPD and UPS.  We do not accept liability for packages showing as returned without photo evidence.

Product Development
As all products are continually being improved, Corston reserves the right to change designs, dimensions, pricing and descriptive matter at any time without notice.

Installation & Fitting
Instructions are provided for a qualified person to fit the products. The complexity of installation ranges from very easy to quite complex. It is up to the customer to decide on their skill level and if professional help is required. Some Corston products must be installed in line with UK building regulations.

Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Stock Availability
We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case the website will accept the order, with the expected in-stock date shown at checkout and on the product page.

Customs and Import Duties
All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

Corston warrants that the goods will be delivered to the customer in the quantities ordered and that the goods will for twelve months from delivery be free from material defects or damage caused solely by faulty materials or poor workmanship.

Some Corston products are hand finished to obtain a “living finish”, so due to the nature of this process, there will be variations in surface finish, colour and texture. To alleviate some of these variants, it is strongly recommended that all products on any one specific project are ordered (and therefore manufactured) in one consignment to help minimise any potential issues. We are unable to accept responsibility (or returns) for any such variants due to multiple orders for the same project.

Corston ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Corston ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Corston ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Corston ltd and any other associated company of Corston ltd as if references to Corston ltd included references to each such associated company.

While Corston ltd uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Corston ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Corston ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Corston ltd will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Corston ltd may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Corston ltd.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Corston ltd or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited.