Terms & Conditions
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case the website will accept the order, and then we will contact you of the expected delivery date.
Customs and Import Duties
All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
Corston and their delivery partners are responsible for delivering the order to the address on the order. Due to Covid-19, photographic evidence is kept to show delivery completion. We do not take responsibility for packages going missing after they have been delivered to the safe place.
We will aim to dispatch all orders as soon as possible after confirmation of the order. All of our products are packed and dispatched from our own warehouse in Wiltshire. In rare circumstances where we are out of stock of a particular item, the website will allow the order to be placed. We will then get in touch with you to advise of the length of the delay, while we work to get the product to you as fast as we can.
We aim to dipatch orders placed by 12:00pm on the same day, using a next day delivery DPD service. You will receive an email with the tracking number link when the order is dispatched. The parcel will require a signature on delivery. From time of order delivery will usually take 3 working days.
Orders placed after 4pm on a Friday or during bank holiday will be dispatched on the next working day.
For delivery to Europe, it can take between 3-5 working days from dispatch. For delivery to other international countries, it can take between 5-10 working days from dispatch.
- UK Delivery cost is £6 for orders £1-£99
- UK Delivery cost is £10 for orders £100-499
- UK Delivery cost is £20 for orders £500+
- European Delivery cost is £30 for orders £1-199
- European Delivery cost is £60 for orders £200+
- Worldwide Delivery cost is £30 for orders £1-199
- Worldwide Delivery cost is £80 for orders £200-999
- Worldwide orders over £1000 will be quoted at cost
If you have any problems with your order, please get in touch with us to help resolve it. We are real humans with an office phone number, as well as by email, where we are happy to help you.
If you are not completely satisfied with your purchase, you can return your items for a refund. Return your item(s) within 30days of purchase. All items must be in a resalable condition. If you have any queries with your order, please call us on +44 (0)1249 549332.
Delivery signatures are not being used during Covid-19, so it is important to choose a carrier that can provide photo evidence of packages arriving. We recommend the following carriers; Parcel Force, TNT, DPD and UPS. We do not accept liability for packages showing as delivered without photo evidence.
Please include in the package a note to explain the problem, and if you would like a refund or replacement. A member of the team will be in touch when we receive the package.
Please return all items to the following address:
Corston Architectural Detail
Bremhill House, Bremhill, Calne, Wiltshire, SN11 9HN
Corston ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Corston ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Corston ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Corston ltd and any other associated company of Corston ltd as if references to Corston ltd included references to each such associated company.
While Corston ltd uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Corston ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Corston ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Corston ltd will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Corston ltd may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Corston ltd.
No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Installation & Fitting
Instructions are provided for a qualified person to fit the products. The complexity of installation ranges from very easy to quite complex. It is up to the customer to decide on their skill level, and if professional help is required. Some Corston products must be installed in respect to UK building regulations.
Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Corston ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may: