Terms & Conditions

This website is owned and operated by Corston Ltd, a company registered in England and Wales with the company registration number 08553721.
Our registered address is Corston Ltd, Bremhill House, Bremhill, Calne, Wiltshire, SN11 9HN, UK.
Our trading address is Corston Ltd, Kingsway Business Park, Corston, Malmesbury, SN16 0HW, UK.

    By placing an order with us, you agree to and accept our terms and conditions. If you’re unhappy with or unclear about any aspect of these terms, please contact us before ordering.

    Of the three finishes we offer on our solid brass products, Antique Brass is our only living finish. This means there’ll be some variation in colour, texture and patina straight out of the box. We recommend ordering all Antique Brass products for your project together so they’re as consistent as possible and age similarly. Please see the materials and finishes section of our website for more details on our finishes.

    Stock availability
    If you place an order with products that are both in and out of stock, we’ll send the available items straight away. The remaining items will be dispatched when they’re in stock.

    We always aim to keep our website up to date with expected availability dates for items that are out of stock. We’ll let you know by email when out-of-stock items are available and dispatched.

    We offer goods for sale through our website. We are price-sensitive and strive to make our products high-quality and affordable. The prices and availability of goods are subject to change without notice.

    Our VAT number is GB 318757571. UK VAT is not charged on goods exported to a destination outside of the United Kingdom.

    0% UK VAT has been applied on these sales, which means you won’t be eligible for a UK VAT refund. You’ll be responsible for any import duties, customs charges and any other fees when the order reaches your destination.

    We offer all our goods on a payment-with-order basis. This means you must pay us when you order. We can take payment by all major credit and debit cards and by PayPal and Klarna. We’ll only accept your order if we receive the payment in full.

    Our customer service and trade team can also send a pro forma invoice to you for payment. If you’re working with a professional, we’d recommend having them check the pro forma before payment.

    Sending your goods
    Orders are assembled and packed at our workshop in Wiltshire, UK. We aim to dispatch all orders quickly (within 24 hours) using a next-day delivery service.

    We’ll email you a link to track your delivery once your items are on their way. You might be asked to sign for your order, or the courier will use photo proof of delivery.

    If you have any delivery concerns, please contact us as soon as possible. Unfortunately, we won't be responsible for any loss claims seven days after the order is shown as delivered.

    Receiving your goods
    We ask that you check your goods as soon as possible after delivery. Unfortunately, we won’t be responsible for any issues not reported within 30 days of delivery.

    International deliveries
    International orders will be dispatched within 24 hours using an express tracked service (such as UPS, FedEx or DPD) in most cases. We’ll get in touch with you for any unusual or bespoke delivery options. You’ll be responsible for any import duties, customs charges and any other fees when the order reaches your destination.

    All quoted delivery times are subject to customs clearance, and we won’t be held responsible for any delays. Please contact our customer service team if you have any concerns.

    Customs and import duties
    All the prices on our website are in pounds sterling GBP and include VAT. If your order is going outside of the UK, you won’t need to pay any sales tax. However, you’ll need to settle any customs charges or import duties when your order reaches its destination country.

    We can offer DDP (Duties Delivered Paid) to Republic of Ireland, but you must get in touch with our customer service team for help placing the order.

    You can cancel your order within two hours of purchase. If we haven’t already sent the goods out, we’ll issue a full refund (including delivery charges) to the original payment method used to place your order. Your refund will be processed promptly, and within 10 days of cancellation.

    If we’ve dispatched the goods before you cancel your order, you can still request a refund by following our returns procedure or by refusing the delivery when it arrives. We’ll then process the refund within 10 days. If your order can’t be cancelled, you can still request a refund by following the returns procedure. All cancellations are accepted or rejected at our discretion.

    Amending orders
    We’re unable to amend orders once payment has been taken. If you need any further items, you’ll need to order these separately.

    Alternatively, if you contact us within our two-hour cancellation window, we can cancel your order in full. You can then place a new order at your convenience.

    We hope you’ll be really happy with your order, however, if there’s a problem, please let us know. You can return items within 60 days of the order date. Please pack the goods in a fully re-saleable condition in the original undamaged packaging.

    By using the returns portal, you allow us access to and accountability for all tracking information. If you choose to use your own courier to return your items, please be aware that we won’t take responsibility for any loss or damage to the goods.

    Trade customer returns
    Customers who have made a purchase using a Corston trade account must return the goods within 60 days of the order date. Corston charges a restocking fee of 10% of the value of the products that are returned to cover repolishing, inspecting and repackaging.

    Installation and fitting
    Some of our products are relatively simple to fit and can be done by anyone proficient at DIY. However, some items are more complex to install. You’ll find instructions on our website, but we recommend using professional builders and electricians. Our electrical products must be installed in line with UK building regulations.

    If you’re using a professional to install our products, please make sure you have received the goods before you engage their services. We won’t be liable for any additional charges you may incur due to delivery delays. 

    If you have any issues with your products, please get in touch with our customer service team.

    If you come across any material defects or faults with your items within the first year of use, we’ll be sure to replace them.

    Our Antique Brass products have a living finish, so there will be some variation in colour, texture and patina. We recommend ordering all Antique Brass products for your project together, so they’re as consistent as possible and age similarly.

    Our mistakes
    We’ve taken every care in the preparation of the content of this website. To the extent allowed by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

    We won’t be liable to any person for any loss or damage which may arise from the use of any information contained in any of the materials on this website. We constantly update our products, and prices, designs and specifications are subject to change without notice.

    We always endeavour to display our products as accurately as possible, however, we realise that sometimes mistakes may occur. If we offer goods for sale incorrectly, we’ll always try to honour our offer. There may be rare circumstances where it’s not possible for us to do this. In these cases, we’ll contact you and explain the situation. If we can’t sort out the matter fairly with you, we can refuse your order and refund any payment you may have made. 

    Product development and conformity of goods
    We never stop trying to perfect our products, which means designs, specifications, descriptions or prices could change at any time without notice. If you have any questions about this, please call or email us. 

    Quality assurance
    We are both a product-focused and customer-focused business. We’ll always do our best to make sure our product descriptions and specifications are as accurate as possible. The photos on our website provide a good representation of our products, however, colours and appearance may differ when viewing on-screen. We’d suggest ordering samples to get a real feel for our finishes.

    If any of the products that we supply fail to perform satisfactorily due to faulty materials or workmanship, please contact us at any time and we’ll work with you to resolve the issue. This could mean supplying a replacement product or giving you a full or partial refund. Your rights, defined in the Consumer Rights Act 2015, are not affected by these terms. 

    Legal responsibility
    Nothing in these terms should affect your legal rights or limit our legal responsibility for death, personal injury or fraudulent misrepresentation resulting from our negligence, or any other liability which we cannot limit or exclude by law. (This includes our legal responsibility under section 2(3) of the Consumer Protection Act 1987.)

    We won’t compensate for delivery delays or failures that are outside our control. In these circumstances, we’ll limit what we pay you to a refund of the delivery charges you’ve paid. We won’t be legally responsible to you for any losses which both we and you could not expect at the time you bought the goods. If you’re a trade customer, we won’t be legally responsible to you for any business losses. 

    Damage to your computer/device
    We make every effort to ensure that this website is free from viruses or defects. However, we can’t guarantee that your use of this website, or any website accessible through it, won’t cause damage to your device. It’s your responsibility to ensure that the right equipment is available to access the website and filter out anything that may damage it. We won’t be liable to any person for any loss of or damage to computer equipment as a result of using this website. 

    Links to other websites
    We have placed links to our pages on other platforms including Pinterest and Instagram. We don’t vet these websites and don’t have any control over their contents. We cannot accept any liability in respect of the use of these websites.

    Ownership of rights
    All rights, including copyright on this website, are owned by or licensed to Corston. Any use of this website or its contents, including copying or storing it, or them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Corston.

    Corston is a registered trademark at the UK Intellectual Property Office. 

    We reserve the right to change these terms and conditions from time to time and would suggest that you look through them as often as possible. 

    This website, any content contained and usage of this website, are governed by and put together in accordance with English law. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.