Every order is hand finished, assembled and packed by our team at our factory in Wiltshire. This will usually take around 3 working days from when an order is placed. Any Antique Brass products may take slightly longer, as we need to let the colour cure before it’s waxed. We like to allow around 3-5 working days for this, just to be safe.
You’ll be sent a tracking link once your items are on their way. We’ll usually ask for a signature so we know your products have arrived safely. Deliveries to Europe are likely to arrive 5 working days after dispatch.
Unfortunately, we aren’t responsible for any loss claims seven days after an order is shown as delivered.
Editing & Cancelling orders
If you change your mind, we can cancel your order within two hours. After this time, our team will already be working to hand finish your items.
If there’s a problem with your order, please let us know. We’ll do all we can to sort things out quickly. You can return anything from us, including samples, within 60 days. Any items you decide to return should be in a resalable condition and sent back in their original packaging.
If you have a trade account with us, a 10% restocking fee will now be applied against the original sales value to cover re-polishing, inspecting, and packaging costs. Goods can still be returned up to 60 days after delivery but will always attract the charge. There is no need to over-order products planning to return them, as Corston can generally get extra stock on-site quickly within 2 days.
We never stop trying to perfect Corston products. That means their design, specifications, description or price could change at any time without notice.
If you have any questions about this, please feel free to call or email us.
Installation & Fitting
Some of our products are relatively simple to fit, and can be done by anyone proficient in DIY. However some items are more complex. You’ll find instructions on our website, but we’d recommend using professional plasterers and electricians to fit our slimline switches.
Our electrical products will need to be installed in line with UK building regulations.
Conformity of Goods
We’ll always do our best to make sure our product descriptions and specifications are as accurate as they possible, although they’re not binding. They’re meant to give a good overview of the products, but everything always looks a slightly different colour on a screen. So we’d suggest ordering samples to get a real feel for our finishes.
If something goes out of stock, you’ll see when we expect it back on the product page. So you’ll still be able to order it – there’ll just be a bit of a wait before it arrives.
Customs and Import Duties
All the prices on our website are in GBP, and include VAT.
If your order is going outside of the EU, you won’t need to pay any sales tax. However you’ll need to settle any customs charges or import duties when your order reaches its destination country.
If within the first year of your products you come across any material defects or faults, we’ll be sure to replace them. Some of our products have a living finish, so there will be some variation in colour, texture and patina.
We’d recommend ordering all your products for each project at once, so they are as consistent as possible and age well together.
Corston ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Corston ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Corston ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
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Corston ltd will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Corston ltd may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Corston ltd.
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